Social Media is gaining strategic importance and businesses are striving to collect, understand and use data to gain actionable insights
Gamma Analytics provides real time monitoring and analysis of targeted social media events and communication across the internet.
Gamma listens to Social Media (SM) platforms like Twitter, Facebook, LinkedIn, YouTube, etc. as well as online publications, sites, and blogs via the Listening module
This solution can identify relevant conversations and process unstructured data through Natural Language Processing (NLP) capability and provide algorithms that learn to identify information as well as trends with advanced Machine Learning functionality, we can filter out social spam to access only relevant conversations and analyze raw data for dashboard visualization
All the collected data is stored for further analysis including drill down and deep dive. Gamma combines real time social media analysis with in depth data science for effective results. The case manager helps to take social customer care and CRM to the next level